Prime Ace Cleaning & Support Services LTD
Terms and Conditions
These terms and conditions constitute the full and complete service agreement (the "Agreement") between you (the "Customer") and Prime Ace Cleaning & Support Services Ltd ("Service").
Please take some time to review this Agreement.
1.1 Subject to the terms of this Agreement, Prime Ace Cleaning & Support Services LTD agrees to provide commercial contract cleaning Services, commercial specialist cleaning and support services (the "Service") to the Customer at an address specified by the Customer (the "Premises").
The Service will be for such cleaning and support services as agreed with the Customer at the time of booking.
Prime Ace Cleaning & Support Services Ltd will provide one or more cleaners or technician (the "Cleaner or Technician") to attend the Premises to provide the Service at a time and date mutually agreed between Prime Ace Cleaning & Support Service LTD and the Customer (the "Service Time").
Prime Ace Cleaning & Support Services Ltd endeavour to provide the Service faithfully, diligently and in a timely and professional manner.
Prime Ace Cleaning & Support Services Ltd will ensure that Cleaners or Technicians introduced will hold the legal right to live and work in The United Kingdom. All Cleaners or Technicians that are introduced by Prime Ace Cleaning& Support Services Ltd are employed on full time basis.
For Services such as End or Pre tenancy cleaning, after builders, move in, after party on spring/deep cleaning Prime Ace Cleaning& Support Services Ltd can provide cleaning materials and equipment (upon request and subject to additional charge). All cleaning equipment are safe and in full working order.
If any estimate is given on how long it will take our cleaners or technicians to do the job, this is only an estimate based on the average time it takes to clean a commercial premises of similar size. It is difficult to estimate precisely how long the job may take and a degree of flexibility may be required.
Our acceptance of your booking brings into existence a legally binding contract between (the "Agreement") between you (the "Customer") and us (“Prime Ace Cleaning & Support Services Ltd”).
Prime Ace Cleaning& Support Services Ltd will advise all Cleaners or Technicians to keep clients keys safe at all times and to not keep the Customers address attached to them; although Prime Ace Cleaning & Support Services Ltd will take responsibility for any loss or damage should this occur subject to our insurance clearance.
Prime Ace Cleaning& Support Services Ltd will endeavour to make every reasonable effort to replace your Cleaner in the event of sickness or holiday.
Your satisfaction is guaranteed. If you are not completely satisfied with any the standard of service provided by the Cleaner or Technician, Prime Ace Cleaning& Support Services Ltd will introduce them with a replacement Cleaner or Technician as soon as possible, normally within seven working days. Please contact the office as soon as possible during our normal business hours.
Additions and amendments binding
Before entering in this Agreement, the Customer and Prime Ace Cleaning Ltd will agree a set number of hours per week/fortnight/Monthly. Any changes to the Service to be provided must be agreed by Prime Ace Cleaning& Support Services Ltd prior to the Service time with the customer.
If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Prime Ace cleaning Ltd by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.
If the Customer want to change the hours/days of the Service the Client should contact Prime Ace cleaning Ltd immediately by telephone and follow this up in writing within 7 days preferably by email;
Customer representations and warranties
The Customer represents and warrants that:
It will provide a safe working environment at the Premises for the Cleaner or technician to perform the Service.
The Cleaner or technician will have unencumbered and unobstructed access to those areas of the Premises requiring the Service.
It will provide the Cleaner or technician with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner or technician to provide the Service;
The client agrees to behave nicely to the Cleaner or technician and to treat her/him with respect.
It will advise Prime Ace Cleaning& Support Services Ltd prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime at the Premises.
It is authorized to use the Premises and obtain the provision of Service.
If the Customer requires the Cleaner or technician to clean behind or under any heavy items (e.g., a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable, or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
Fridges and Freezers must be thoroughly defrosted before cleaning can start. Kitchen cupboards must be emptied before cleaning can start. They will not be covered by the terms if this is not the case. Premises must be in a condition that will enable thorough cleaning with standard professional chemical products.
We will do our best to make sure your premises are cleaned to a high standard. However, we won’t be held liable for ingrained dirt that cannot be shifted using standard professional chemicals.
The Customer agrees to inform Prime Ace Cleaning& Support Services LTD for any change of house/flat alarm code or key changes in advance.
The Customer agrees to pay 1 ½ rate/hour for Service on Bank Holiday or National holiday.
The Customer agrees to fully instruct/show (included the materials) to the Cleaner or technician how to use machines if service require.
The Customer agrees to inform Prime Ace Cleaning& Support Services Ltd at least 7 days’ notice.
The customer shall be required to provide accurate information to Prime Ace Cleaning & Support Services Ltd in a timely manner. If any information produced by the Client is not accurate then Prime Ace Cleaning & Support Services Ltd shall be held harmless from any legal, financial, or other liability as a result of such information.
Health and safety risks
The Cleaner or technician is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
The Cleaner or technician may, either before or during the provision of the Service does not use or cease using any materials or cleaning equipment provided by the Customer if
The Cleaner or technician thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
The Cleaner or technician may, either before or during the provision of the Service does not provide or cease the provision of the Service were carrying out the Service presents, in the absolute discretion of the Cleaner or technician, a risk to health and safety.
No engagement of cleaners
Prime Ace Cleaning or Support Services Ltd invest significant resources in recruiting, selecting, and training its Cleaners or technicians. Unless Prime Ace Cleaning& Support Services Ltd give prior written permission, the Customer must not, directly, or indirectly, engage, employ, or contract with any Cleaner or technician to provide personal services to the Customer or any associate of the customer for any period during which services are provided by Prime Ace Cleaning & Support Services Ltd or for a period within 12 months after the conclusion of any Service.
The Customer acknowledges that Prime Ace Cleaning& Support Services Ltd may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
The Customer acknowledges that have to pay Prime Ace Cleaning & Support Services Ltd Services the amount of £££ with consultation from our corporate legal team, if employ the Cleaner or technician direct or indirect within 12 months after the conclusion of the Agreement. Prime Ace Cleaning& Support Services Ltd keeps the rights to start legal procedure against the Customer.
The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner or technician.
Any price quoted by Prime Ace Cleaning & Support Services Ltd is an estimate only based on Prime Ace Cleaning& Support Services Ltd experience, without inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Prime Ace Cleaning& support Services, Prime Ace Cleaning Ltd will provide the Customer with the option to pay an increased fee to complete the Service or pay the quoted amount without the Service being completed.
The Customer must inform Prime Ace Cleaning& Support Service Ltd whether any cleaning or services required are for at the time of quotation.
If our cleaners or technicians need to collect keys from a third party’s address outside the postal code of the premises where the work is to be carried out then a chargeable fee may apply.
Parking charges are applicable if parking arrangements cannot be made.
Congestion charge fee is subject to additional charge (if require).
Our cleaning and support services may be ordered by telephone, e-mail, follow up with premises visits and finally customer agrees to be bound by these terms and conditions before any services can be proceed.
At the time of contracting Prime Ace Cleaning & Support Services Ltd, the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime located at the Premises.
Prime Ace Cleaning& Support Services Ltd provide all quotations at the time of booking, quotation will be sent via any formal communication such as email, telephone, to the Customer (if email address is provided).
Prime Ace Cleaning& Support Services Ltd reserve the right not to accept a booking for any reason from potential customers.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Prime Ace Cleaning& Support Services Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check the company or website for updates.
Cleaning and support services: A minimum of 1 year contract services applies from customers to Prime Ace Cleaning & Support Services Ltd.
One off /Spring Cleaning/After party: A minimum of commercial 7 hours per cleaning visit applies.
End of Tenancy Cleaning: We have a fixed prices for this service depending on size of the commercial property;
After builders cleaning, we will ask you for a “list to do” and then we can discuss how many hours are necessary to complete the job for you;
Carpet and upholstery cleaning prices are based on different types of space (commercial property) sofa (2-seater or 3-seater), etc.
The Customer agrees to pay the price quoted by Prime Ace Cleaning& Support Services Ltd.
The cleaners or technicians will be paid by Prime Ace Cleaning & Support Services Ltd.
We accept the following payment methods from The Customer: - Bank transfer; weekly/fortnightly or monthly standing orders. Invoices will be issue on every 23th of every month and funds are expected in the business account latest by 25th of every month.
The Client's agrees and authorizes Prime Ace Cleaning & Support Services Ltd to charge any outstanding amount owed with regards to the cleaning services provided plus parking and congestion charges fees.
The Customer agrees to pay Prime Ace Cleaning& Support Services Ltd for every hour of service carried by the Cleaners or technicians and as initially agreed in the signed letter of engagement.
Prime Ace Cleaning& Support Services Ltd will prepare invoices on the end of each month for services rendered.
Customer’s refunds will be made every end of the month via bank transfer.
Prime Ace Cleaning& Support Services Ltd reserves the rights to charge the Customer a late payment fee of 20% for any overdue invoices; 30% for delay more than 20 days; 50% for delay more than 30days.
Prime Ace Cleaning & Support Services Ltd reserves the rights to stop with immediate effect the cleaning or support services provided to the Customer in case of no payment received or delayed payment.
The keys are returned within five working days after the invoices have been paid in full.
In addition, the Client may be charged for any administrative fees, filings, or any other costs directly or indirectly related to the Services.
If a Cleaner or technician fails to attend the Premises within 1 hour of the Service Time, not notified Prime Ace Cleaning & Support Services LTD or the Customer and does not provide the requested Service, Prime Ace Cleaning& Support Services Ltd will provide the Customer with either:
A full refund of payments made by the Customer; or
Offer to reschedule the Service at another time mutually agreed between the Customer and Prime Ace Cleaning& Support Services Ltd.
If the Customer is dissatisfied for any reason with the Service provided, it must inform Prime Ace Cleaning& Support Services Ltd within 24 hours of completion of the Service. Prime Ace Cleaning& Support Services Ltd strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently.
We will not consider any complaints that are notified after a period of 24 hours. We will not be held liable for work not completed, or not completed to a good standard, if other people are present in the property when our cleaners or technicians are working and carrying out the job. Parking charges are applicable if parking arrangements cannot be arranged.
Exclusions and limitations
Prime Ace Cleaning& Support Services Ltd is not responsible for:
not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide a safe working environment or unencumbered access to the Premises); or
not completing or providing the Service as a result of the Cleaner or technician not proceeding for health and safety reasons.
any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Prime Ace Cleaning & Support Services Ltd.
not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service.
existing dirt, wear, damage, or stains that cannot be completely cleaned or removed.
any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed.
All fragile and highly breakable items, cash, jewellery, items of sentimental value, art, and antiques.
The cost of any key replacement or locksmith fees, unless keys were lost by Prime Ace Cleaning& Support Services Ltd or the Cleaner or technician.
Old stains that cannot be removed using normal cleaning methods.
Accidental damage due to faulty equipment.
Any accidental damage caused by a cleaner or technician working for Prime Ace Cleaning & Support Services Ltd, if there is an outstanding amount owed to Prime Ace Cleaning& Support Services Ltd (excluding payment due for the cleaning visit when the accident happened).
Prime Ace Cleaning& Support Services Ltd will not be responsible for triggering any alarm systems. Customer should provide special instructions for deactivation/activation of any alarm systems.
Accidents, breakage, damage & theft
While our cleaners or technicians will treat your commercial with great care accidents can and do happen from time to time. Prime Ace Cleaning & Support Services Ltd have public liability and other industry insurance. The policy will cover major accidental damage caused by our cleaners or technicians.
The Customer must inform Prime Ace Cleaning& Support Services Ltd of any incident where an accident, breakage, damage to property has occurred due to any act of the Cleaner or technician within 24 hours of completion of the Service.
Any claims reported later than 24 hours after the clean or other support services will not be considered. If a report of damage is made on a Saturday it must be reported by Monday 12:00 pm to be accepted as a valid claim.
All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
We may require entry to the location of the claim within 24 hours to correct or assess the problem.
The Customer must provide Prime Ace Cleaning & Support Services LTD with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone, or cancel the Service for any reason.
If the customer wants to cancel the cleaning and other support services contract for some reason before the 1year duration- must give Prime Ace Cleaning Ltd 2 (two) week written notice for cancellation. If this not happen – the Customer has to pay the outstanding amount.
In the event that such notice has been given, Prime Ace Cleaning& Support Services Ltd will endeavour to reschedule the Service if required.
Commercial cleaning: customer agrees to pay the full price of the cleaning or support services visit if customer cancel or change the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay the full price of the cleaning or support services visit in the event of a lock-out caused by our cleaners or technicians being turned away; no one at the premises to let them in; or a problem with your keys. If keys are provided, they must open the lock without any special efforts or skills.
Cancellation by us:
We reserve the right to cancel the contract between us if:
we have insufficient staff to fulfil the commercial contract customer have ordered.
we do not cover your area; or
one or more of the services you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract, we will notify you by e-mail within 14 days of your booking.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
By entering into a contract with Prime Ace Cleaning& Support Services Ltd, customer agree that after the termination of the cleaning or support services customer will not hire or use any cleaning or services provided by a present or past cleaner or technicians introduced by Prime Ace Cleaning& Support Services Ltd.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Prime Ace Cleaning& Support Services Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been fairly described.
All services are subject to acceptance and availability. If the cleaning or support services customer have booked is not available, we will contact customer by e-mail or phone (if customer given us details). Customer will have the option either to wait until the service is available or to cancel their booking.
The prices payable for services that customer book are as set out in our consultation with the potential customer either via posting, email or in person. All prices are inclusive of tax at the current rates and are correct at the time of entering information.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Changes to this agreement
Prime Ace Cleaning & Support Services Ltd reserve the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
IN WITNESS WHEREOF, the Customer and Prime Ace Cleaning & Support Services Ltd agrees to the terms and conditions contained.